At Charity Rocket, we help nonprofits grow their digital presence and propel their impact by supporting their vision and mission (environmental protection, poverty reduction, women’s support, immigration and refugee services, and so much more).

But we have a good problem… there are still so many other nonprofits we’d love to connect with! We’re looking for someone to reach out to them, spark their curiosity, understand their needs, and see how Charity Rocket can help.

You’ll build trusted relationships by email, phone, and video call, in both French and English. We’ll provide you with targeted lists and segments of organizations to contact and it’ll be up to you to turn those lists into real conversations.

Start the conversation

• Reach out to targeted organizations by email and phone, and follow up as needed;
• Adapt your approach to each contact using our templates, scripts, and processes;
• Follow up with prospects generated through our marketing campaigns and inquiries received through our website.

Understand and qualify needs

• Ask the right questions to understand an organization’s goals and challenges;
• Use our tools to assess whether our services can meet their needs and which ones are most relevant;
• Present our services clearly and know when to bring in a specialist from our team for more technical questions;
• Guide organizations through to the signing stage, including follow-ups and contract preparation. 

• You have 3+ years of experience in customer service;
• You’re fully comfortable communicating in both French and English, both verbally and in writing;
• You’re curious, enjoy talking to people, and know how to ask the right questions to truly understand their needs;
• You write clear, polished professional communications and know how to use AI to work more efficiently without losing the human touch;
• You’re comfortable following a semi-structured process (templates, scripts,etc.) while knowing how to adapt your approach to the situation and the person you’re speaking with;
• You welcome feedback as an opportunity to grow and improve;
• You’re self-directed, organized, and thorough with follow-ups, while able to manage multiple opportunities at once;
• You’re very comfortable with digital tools and quick to learn new technologies;
• You’re interested in digital marketing.

Assets:

• Experience in service sales, business development, or prospecting;
• Experience with a CRM, particularly Monday or Odoo.

• Part-time or full-time position;
• Flexible weekday schedule, 100% remote;
• A salary that grows with your performance
• Group insurance benefits (full-time position only);
• A human, collaborative, and ever-evolving work environment;
• The opportunity to contribute directly to Charity Rocket’s growth.